The conversation is shifting from furloughs and layoffs to reopening and returning to work, and I’ve been wondering if companies are prepared to be introspective enough to consider how their crisis response will affect post-COVID employee retention.

Several companies, many of which are here in the Philadelphia area, did an excellent job with their pandemic response — I see you Seer Interactive, Blackfynn, American Reading Company and Iron Hill Brewery. Sadly, the number of companies that have responded poorly seem to outnumber the good. Somewhere in the middle of company panic, the human element was neglected and people were hurt.

There was no playbook for this situation, but keep in mind — employees are taking notes.

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